With user-centered approach, the goal was to create a modern look, that is also highly intutive for the main user groups to manage contacts and relationships in a breeze.

The goal was to streamline and automate sales processes, integrate systems, and centralize data to improve efficiency, accuracy, and visibility across the sales operation.

The aim was to develop a comprehensive framework for evaluating and improving customer experience journeys across various touchpoints and channels.

My objective was to delve into the world of German EV owners, unraveling their experiences and needs to pave the way for a seamless and enriching journey in electric vehicle ownership.